Privacy policy

ARISTORI ("we," "our," or "us") operates this e-commerce website and related services (collectively, the "Platform"). We are established in California and serve as the business responsible for your personal information.

By accessing or using our Platform, you acknowledge and accept the practices described in this Privacy Policy.

1. BUSINESS DETAILS

Address: 1801 Glenhaven Ave, Walnut Creek, CA 94595, United States
Email: support@aristori.com
Phone: (+1) 9178142899
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT -8)

2. TYPES OF PERSONAL INFORMATION WE COLLECT

The personal data we collect varies based on how you interact with our Platform and may include:

Identification and Contact Details: Name, email address, phone number, shipping address, and billing address.

Purchase and Transaction Data: Products ordered or returned, order amounts, payment references, and limited payment details (complete card numbers are processed by our payment partners and are not stored by us).

Account Data (for registered users): Login credentials, usernames, and saved preferences.

Support Communications: Messages, attachments, and correspondence exchanged with our customer service team.

Technical and Usage Information: IP addresses, device identifiers, browser type, operating system, pages visited, clickstream data, and cookie identifiers.

3. HOW WE COLLECT YOUR INFORMATION

Directly from you: When you place orders, create accounts, subscribe to communications, or contact customer support.

Automatically: Through cookies, pixels, and similar tracking technologies as you browse our Platform.

From third parties: Via service providers who assist with payment processing, shipping, marketing, and analytics.

4. WHY WE PROCESS YOUR DATA

We process your personal information for the following purposes:

Order Processing and Account Management: Fulfilling purchases, coordinating deliveries, handling returns, and providing customer support.

Payment Handling and Fraud Prevention: Processing payments securely and detecting fraudulent transactions.

Platform Improvement and Analytics: Understanding user behavior, resolving technical issues, and enhancing functionality.

Marketing and Promotional Activities: Sending newsletters, personalized offers, and targeted advertisements. You can opt out at any time.

Legal and Regulatory Compliance: Meeting tax obligations, financial reporting, and responding to lawful requests from authorities.

5. COOKIES AND TRACKING TECHNOLOGIES

We deploy cookies and similar technologies to:

Enable core website functionality (essential cookies),
Remember your settings and preferences,
Measure site performance and user engagement, and
Deliver relevant marketing content.

You may adjust your cookie preferences at any time through our cookie settings panel or your browser controls. Please note that disabling certain cookies may affect Platform functionality.

6. SHARING YOUR INFORMATION

We disclose personal data only as necessary to operate our Platform:

E-commerce Platform Provider (Shopify): Hosting, order management, and security services.

Payment Processors: Secure transaction handling and fraud detection.

Logistics and Fulfillment Partners: Order dispatch and return processing.

Technology and Analytics Providers: Cloud infrastructure, email delivery, and performance measurement.

Professional Advisors: Legal, accounting, and compliance support as needed.

Corporate Transactions: In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity.

We do not sell your personal information to third parties for monetary or other consideration.

7. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy and to comply with legal requirements. Our standard retention periods are:

Transaction and Invoice Records: Up to 10 years (as required by tax and accounting laws).

Account Information: For the duration of your account's active status; deleted or anonymized after extended inactivity and expiration of any legal retention period.

Customer Service Records: Up to 3 years following resolution (extended if needed for legal proceedings).

Marketing Preferences: Until you withdraw consent or opt out of promotional communications.

8. YOUR PRIVACY RIGHTS UNDER CALIFORNIA LAW (CCPA)

Under the California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act (COPPA), California residents have the right to:

Right to Know: You may request what personal information we collect, use, and disclose about you.

Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.

Right to Opt-Out: You may opt out of the sale or sharing of your personal information (note: we do not currently sell or share personal information).

Right to Correct: You may request that we correct inaccurate personal information we maintain about you.

Right to Limit Use: You may request that we limit our use and disclosure of sensitive personal information to only what is necessary to provide the services you requested.

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please email us at support@aristori.com or call (+1) 9178142899 We may need to verify your identity before processing your request. We will respond within 45 days of receiving your request.

California residents also have the right to lodge a complaint with the California Attorney General or the California Privacy Protection Agency if they believe their privacy rights have been violated.

9. CHILDREN'S PRIVACY

Our Platform is not designed for or directed at individuals under 13 years of age. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

10. SHOPIFY PLATFORM

Our online store is powered by Shopify, which provides hosting, order management, analytics, and security infrastructure. Shopify processes your data as our service provider and may independently control certain aggregated or platform-level data. For further details, please review Shopify's Privacy Policy and Privacy Portal.

11. THIRD-PARTY SERVICE PROVIDERS

We may use third-party service providers to assist with email delivery, analytics, marketing, and payment processing. These service providers are contractually obligated to use your personal information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

12. UPDATES TO THIS POLICY

We may revise this Privacy Policy periodically. Any updates will be posted on this page with an updated "Last Modified" date. Where significant changes are made, we will notify you as required by applicable law.